Notification on the renaming of the Civil Aviation Safety Investigation and Analysis Center

Considering the Government Ordinance no. 17 of 29 August 2018, published in the Official Gazette of Romania, Part I, no. 755 of 31 August 2018, we notify you that the Civil Aviation Safety Investigation and Analysis Authority (CIAS) has been renamed as the CIVIL AVIATION SAFETY INVESTIGATION AND ANALYSIS AUTHORITY (SIAA).

112 - Single national emergency call system

How it works?

The Single National Emergency Call System (SNECS) is a vital constituent of the universal service obligations, as laid down in one of the Directives of the EU acquis, significant for policy-making in the telecommunications field.

Dialing 112 is a fast way to communicate with the emergency dispatcher centres (Police, Fire Brigade, Ambulance) in case of emergency.

The 112 call is universal and free of charge.

112 calls are free of charge for  public, fixed or mobile telephones. The 112 subscribers' telephone bill is not overcharged.

What is an emergency?

An emergency situation exists when the response of the Police, the Fire Brigade and Ambulance is needed to save life, property and environment.

In order to correctly determine whether or not a situation is an emergency, the citizen must answer the following question: "Is the IMMEDIATE assistance of the Police, Fire Brigade or Ambulance required to save life, property or environment?"

If the answer is YES, then one must dial 112 and communicate to the PSAP call taker what happened or what is about to happen.

Emergency situation examples:

  • Aircraft accident
  • Serious subway/underground accidents
  • Train accidents
  • Traffic accidents resulting in human casualties or persons trapped in cars
  • Maritime accidents
  • Mountain accidents
  • Accidents in caves, canyons
  • Accidents caused by environmental factors
  • Damages or industrial accidents
  • Explosions
  • Fires
  • Thermical, chemical or electrical burns
  • Earthquakes
  • Hazardous hydrological/weather events
  • Persons hit by lightning/thunders
  • Machinery, building, tree collapse
  • Animal aggresions with victims
  • Risk of assault of insects/animals
  • Bites/stings of animals/insects
  • Unconscious person
  • Conscious person fallen in public places
  • Poisonings
  • Severe respiratory problems
  • Serious bleeding
  • Fever
  • Faint
  • Conflicts and physical aggressions
  • Hitting or other violence
  • Murder/infanticide
  • Child maltreatment
  • Deprivation of liberty
  • Robberies
  • Thefts
  • Fraud
  • Weapon use
  • Destruction of property
  • Consumption/drug trafficking
  • Fugitives
  • Suicide attempts
  • Disturbance of peace and public order
  • Persons missing/found
  • Begging/washing car windshields

Non-emergency situations:

  • Car accidents without victims
  • Finding date and time
  • Traffic congestion
  • Unlocking mobile phones
  • Charging mobiles cards
  • Disruption of utilities (electricity, water, gas, internet service operators, telephone and TV)
  • Flooding in the apartment basement
  • Not picking household waste
  • Loss or finding personal items
  • Taxi, transportation or other complaints
  • Car lifts
  • Request information about: telephone numbers, issue of identity cards, passports, criminal records, traffic, public institutions program.

ATTENTION! A false call can hinder or delay an ambulance from reaching you or someone you love! One minute could save your life!

Cooperation in an emergency situation

Your capacity to cooperate in an emergency situation with a 112 PSAP call taker and the Police, Ambulance units and Fire Brigade dispatchers may be decisive.

By working together, cooperating, you become a strong team in solving the emergency case. That means teamwork!

We, as human beings, have as main duty to help each other in an emergency situation. We shouldn't forget it is possible we might be in trouble and we need someone's help. Thus, to help someone in an emergency situation proves mutual help. This promotes trust in the others.

Remember an important rule: "Help each other when it is necessary" by cooperating with 112.

Cooperate with the emergency service and with the 112 call taker!

Put yourself in the 112 call takers’ position! These people cannot read your mind. We don't expect they know what we need if we don't cooperate with them so as they understand our problem. Try to speak clearly and concisely. Tell the call takers what is happening and what you need! Work together and ask for someone's help in an emergency situation! Be always careful as to know in what way to ask for help! It's possible that while you are walking down the street you may notice a person who has just fainted. He has probably suffered a heart attack. In this case, you can save his life.

When calling 112, you should:

Provide the 112 call takers with all the necessary information related to the incident. In case of traffic accidents, you should specify the car identification, the accident place, the number of persons involved in the accident, if there are gas leaks on the road, if they are conscious or unconscious.

Give real information. Do not exaggerate the situation! Follow the emergency service instructions...

Do not ever ring off except if you are asked to!

Remember, your help can be vital in a life salvation!

Knowing the location

Apart from all the information you give to 112, the incident location is very important. If you don't say exactly the incident place it is possible that the emergency service cannot send its team where it is needed for. It is also important to specify exactly the incident place because, in case of a call disconnection, the operator should know it, which is very important when you use the mobile phone. Give the emergency service the most precise location. You should try to give a real location or, at least, identify the incident in a certain area.

Do not call 112 to ask information about the phone numbers of the Police stations, Fire Brigades or medical units. Calling 112 lines for non-emergency situations is forbidden.

The following acts with their corresponding penalties will stand as Offence, according to the provisions of Law no.398/2002:

  • abusively calling or falsely alarming the PSAP: fine from 100 RON to 500 RON
  • failure by the public telephone carriers to observe the obligations laid down by Law no. 398/2002 – fine from 5,000 RON to 10,000 RON
  • nerespectarea de catre furnizorii de retele publice de comunicatii electronice sau de servicii de telefonie destinate publicului a obligatiilor prevazute la art. 14-17 si la art. 18 alin. (1), cu amenda de la 5.000 lei la 100.000 lei
  • failure by the service provider to observe the obligation on database security and confidentiality, unless committed under such circumstances as to constitute a crime – fine from 1,500RON to 50,000 RON.

Studies and analysis

The Civil Aviation Safety Investigation and Analysis Authority elaborates specialized studies, specific analysis and newsletters on civil aviation safety.

For more information, click here.

Investigation reports

SIAA runs investigations of civil aviation occurrences, with the purpose to determining the facts, causes and circumstanes that led to their production.

For more information, click here.

Safety recommendations

The Civil Aviation Safety Investigation and Analysis Authority issues flight safety recommendation, based on studies or analysis of a series of investigations.

For more information, click here.